Disclosure: On this site you won’t find specific advice on “how to call function xyz()”. Interpreting C++ ARM and #pragma dwim is also out of scope.
We’re treating our readers as intelligent beings who can use Google and/or StackOverflow, where all such specific questions were answered more than once.
What you will find is opinions, more opinions, and even more opinions on all the aspects of software development - and with a large chunk of them based on real-world experience too.
Your mileage may vary. Batteries not included.
Access Control for Admin Tools
July 25, 2017 by • “No Bugs” Bunny
Quote:
You DO need access control for your CSRs.
Another Quote:
This approach means that we can have our cake (have tree-like structures to express access rights) and eat it too (have very fast SQL for checking access)
Filed under: Book: D&D of MOGs1st beta of Vol. VII-IX
Read moreHelp Desk Software for MOGs
July 19, 2017 by • “No Bugs” Bunny
Quote:
for MOGs, support becomes one of the very important parts of the picture, often on par with Content and Graphics.
Another Quote:
the quality of support when using synchronous support methods such as live chat/phone support tends to be significantly worse compared to asynchronous support such as e-mails/tickets
Filed under: Book: D&D of MOGs1st beta of Vol. VII-IX
Read moreBack End Tools for MOGs
July 11, 2017 by • “No Bugs” Bunny
Quote:
Make sure that your reports are CSR-driven.
Another Quote:
The vast majority of Back-End Tools are intended for NON-programmers and NON-admins.
Filed under: Book: D&D of MOGs1st beta of Vol. VII-IX
Read moreSystem Monitoring
July 4, 2017 by • “No Bugs” Bunny
Quote:
We need to monitor EVERYTHING we can afford to monitor.
Another Quote:
Monitoring data doesn’t really require ACID transactions.
Filed under: Book: D&D of MOGs1st beta of Vol. VII-IX
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