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for MOGs, support becomes one of the very important parts of the picture, often on par with Content and Graphics.

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the quality of support when using synchronous support methods such as live chat/phone support tends to be significantly worse compared to asynchronous support such as e-mails/tickets

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Make sure that your reports are CSR-driven.

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The vast majority of Back-End Tools are intended for NON-programmers and NON-admins.

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We need to monitor EVERYTHING we can afford to monitor.

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Monitoring data doesn’t really require ACID transactions.

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it is DB which is usually The Bottleneck™ – it means that we’re saving this enormous amount of load, exactly where it really matters.

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as discussed above, the real-world task is always about scaling the whole system, including database; and in this regard Stateless-App-based systems exhibit significant problems.